Support
At Spin Genie Casino, help is available around the clock. Whether it’s a quick login issue at 3 a.m. or a payment query during the day, our team is ready to respond. We aim to make contacting support effortless so you can get back to gameplay or manage your account without delay.
Reach an agent the way you prefer
- Live chat: The quickest option for most questions. Expect a reply within a few minutes when chat is online — perfect for urgent account access or gameplay clarifications.
- Phone: Call 0845-548-9010 to speak with a specialist; wait times are typically short and many issues can be resolved on the call.
- Email: For detailed requests or document submissions, email support@spingenie.com . Typical email response time is within 24 hours, and many inquiries are answered sooner.
If you’re chasing a limited-time bonus or promotion, use live chat for an immediate eligibility check and fast confirmation of remaining claim windows.
What you’ll find in the Help Center
Our help hub covers common topics so you can get answers instantly: account setup and verification, deposit and withdrawal procedures, bonus rules, game rules and troubleshooting, and responsible play support. The FAQ pages are organized to make it simple to find the exact guidance you need without waiting for an agent.
For game-specific help, you can read our in-depth guides — such as the review of Fruit Factory Slots — to understand payline behavior, bonus rounds, and symbol functions. If you play titles like Shaman Spirit Slots, those game pages explain free spin mechanics and max bet limits so you know what to expect.
Payments and account questions handled with expertise
Our support staff are trained on the full range of accepted payment methods — Bank Wire Transfer, Boku, Checks, Maestro, MasterCard, Visa, and Visa Debit — and on how transactions appear in GBP accounts. If a deposit or withdrawal looks delayed, our team will investigate quickly and keep you updated until it’s resolved.
We also help with bonus queries and wagering clarifications. If you have questions about how a particular promotion credits or the rules that apply to free spins or deposit bonuses, the support team will walk you through the terms and your available options.
Personal, clear help from people who care
You won’t get scripted answers. Our agents explain next steps plainly, tell you what documents are needed for verification, and confirm expected timelines. If a problem needs escalation — for example, a complex payment trace or account investigation — we’ll own the issue and follow through until it’s closed.
Quick tips to speed up resolution
Have your account email, the last four digits of your payment method, and any relevant transaction IDs ready when you contact us. That helps us verify your identity fast and get straight to the solution.
Want to learn more about Spin Genie?
If you’d like an overview of the casino itself, check our main review of Spin Genie Casino for details on games, offers, and features. Our goal is to make support as friendly and effective as the rest of your experience — whenever you need us, we’re here to help.