Terms and Conditions

These conditions of use explain the main rules that apply when you access or use Spin Genie Casino’s website, create or use a player account, play games, and take part in promotions or related services.

By visiting the site, registering an account, making a deposit, placing bets, or using any site feature, you agree to follow these platform rules. They are designed to set clear expectations, protect players, and help Spin Genie operate a fair, secure service.

Who Can Use Spin Genie Casino

Spin Genie Casino is for adults only.

To use the platform, you must:

• Be at least the legal gambling age in the country or region where you are located.
• Make sure online gambling is lawful for you where you are playing from. This is your responsibility.
• Understand that access may be restricted or unavailable in certain countries or regions, even if the site is accessible from your device.

If Spin Genie reasonably believes you are underage or using the service from a restricted location, access may be limited and your account may be suspended while the situation is reviewed.

Account Setup Rules That Protect You

When you register, you agree to provide information that is accurate, complete, and kept up to date. This typically includes basic identity and contact details.

Key account expectations:

• Your account must be in your own name.
• You may only have the number of accounts permitted by the operator. Using multiple accounts to gain an advantage (including bonus misuse) is not allowed.
• You must not register or use an account on behalf of another person.

Spin Genie may request confirmation of details at registration or later, especially before processing withdrawals or when account activity requires review.

Verification Checks (KYC) and Why They Happen

To support player protection, security, and regulatory obligations, Spin Genie may ask for documents or information to verify details such as:

• Identity and age
• Address
• Ownership of a payment method
• Source of funds or other account-related information where appropriate

Verification requests are handled as reasonably as possible, but processing times can vary depending on what is needed and how quickly documents are provided. In some cases, withdrawals or certain account features may be limited until verification is completed.

Your Responsibilities When Using the Account

You are responsible for keeping your login details confidential and for all activity carried out through your account. If you believe someone has accessed your account without permission, contact support as soon as possible.

Player accounts are personal. They must not be:

• Shared with others
• Transferred or sold
• Used to place bets for someone else or receive funds on someone else’s behalf

Deposits, Withdrawals, and Account Balances

Spin Genie supports GBP and offers payment options that may include Bank Wire Transfer, Boku, Checks, Maestro, MasterCard, Visa, and Visa Debit, subject to availability and location.

Important points to understand:

• Payment method availability, processing times, limits, and fees (if any) can vary by provider, country/region, and verification status.
• Withdrawal requests may be reviewed before approval to help prevent fraud, confirm payment ownership, or meet verification requirements.
• Spin Genie may carry out reasonable checks before processing deposits or withdrawals, including additional security checks for unusual activity.

Your displayed balance reflects activity recorded on the platform. If a transaction appears incorrect, you should report it promptly so it can be reviewed.

Bonus Rules: How Promotions Are Applied and Played Fairly

Promotions, bonus funds, and free spins can be offered from time to time and are typically subject to bonus terms specific to that offer. If there is a difference between general guidance and a promotion’s specific rules, the promotion’s specific rules apply.

Common promotion conditions may include eligibility rules, time limits, game restrictions, wagering requirements, and maximum stake limits while wagering. Where stated for a promotion, the following types of rules may apply:

• Wagering requirements on bonus funds and free spin winnings (examples seen on certain offers include 40x or 60x)
• Validity periods (often 30 days for welcome offers)
• Minimum deposit requirements (for example, £10 or £50 on certain offers)
• Eligible games for free spins (for example, a specific slot title)
• Contribution rates by game type (commonly: slots contribute 100%, table games and live casino contribute 0%)
• Maximum bet while wagering (commonly limited to 10% of the bonus amount or £5, whichever is lower)
• Bonus style (commonly non-sticky, meaning real money is wagered first and deposit funds can usually be withdrawn without removing the bonus)

Spin Genie may refuse, remove, or cancel a bonus or promotion where there is a reasonable belief of misuse, including but not limited to multiple accounts, irregular betting patterns intended to bypass rules, or attempts to exploit promotional mechanics.

For full details of any offer you’re using, review the promotion’s dedicated terms and any related page such as the Bonus Terms if available on the site.

Game Access, Software Updates, and Service Availability

Spin Genie works with established game providers and may offer titles from suppliers such as Bally Technologies, Eyecon, IGT, and Realistic Games Ltd. Game availability can change.

The platform aims to provide reliable access, but you should expect that:

• Some games, features, or promotions may not be available in every location or on every device.
• The service may be interrupted for maintenance, upgrades, software changes, or unexpected technical issues.
• Spin Genie may add, remove, pause, or limit games, features, or promotions at any time to manage the service responsibly.

Fair Play Standards and Prohibited Behavior

Spin Genie expects play to be fair and lawful. You agree not to use the platform in a way that harms the service, other players, or the integrity of games and promotions.

Prohibited conduct includes:

• Providing false or misleading information
• Fraud, collusion, or attempting to gain an unfair advantage
• Chargeback abuse or attempting to reverse transactions in bad faith
• Bonus abuse, including using multiple accounts or methods designed to bypass wagering or eligibility rules
• Using bots, scripts, automation tools, or unauthorized software
• Attempting to interfere with the platform, game results, or promotional systems
• Allowing another person to use your account

When Spin Genie May Limit Service or Close an Account

To protect players and the platform, Spin Genie may take reasonable action when it believes rules have been broken, verification is incomplete, or account activity is suspicious or inconsistent with normal play.

Actions may include:

• Limiting access to certain features
• Withholding promotional benefits that have not been validly earned
• Pausing withdrawals or freezing transactions temporarily while checks are completed
• Suspending or closing an account where necessary

Any action will be based on the information available at the time and handled in a proportionate way. If you believe a decision is incorrect, you can contact support to request a review.

Errors, Mispriced Bonuses, and Technical Malfunctions

From time to time, mistakes can happen. This may include game malfunctions, interrupted sessions, incorrect displays, wrongly credited bonuses, balance errors, or transaction issues caused by technical faults.

Where an obvious error occurs, Spin Genie reserves the right to correct the mistake and address the impact in a fair and reasonable way. This may include adjusting balances, voiding bets that were affected by a malfunction, or removing bonus funds that were credited in error.

Responsible Gaming and Player Protection

Gambling should be treated as entertainment, not a way to make money. If play stops feeling fun or starts affecting your wellbeing, it’s important to take action early.

Spin Genie may offer responsible gaming tools, such as deposit limits, session controls, cool-off periods, or self-exclusion options. Guidance and support resources may also be available on the Responsible Gaming page.

Site Content and Intellectual Property

All site content and materials - including branding, logos, design elements, text, and software components - are owned by Spin Genie or used under license.

You may not copy, reproduce, publish, distribute, modify, or commercially exploit any part of the site without prior written permission, except where allowed by law for personal, non-commercial use.

Third-Party Providers and Linked Services

Some parts of the service rely on third parties, such as game studios, payment processors, identity verification providers, and technical partners. These services may have their own operational limits, availability windows, or downtime.

Spin Genie is not responsible for the availability or performance of third-party services outside its control, but will take reasonable steps to keep the platform running smoothly and address issues when they arise.

Liability Limits in Plain Language

Spin Genie works to provide a secure, well-run service, but it cannot accept responsibility for every situation that may occur. To the extent permitted by applicable law, Spin Genie is not liable for losses or damages caused by factors such as:

• Internet interruptions, device issues, or unsupported browsers
• User error, including mistaken deposits or failure to keep account details secure
• Technical failures or third-party service outages
• Service disruptions due to maintenance, updates, or events beyond reasonable control

This does not limit liability where it cannot be excluded under applicable law.

“As Available” Service and No Guarantees

The website, games, and services are provided on an “as is” and “as available” basis. While Spin Genie aims for consistent performance, uninterrupted access and error-free operation cannot always be guaranteed.

Updates to These Conditions

Spin Genie may update these service terms from time to time to reflect changes in the service, security requirements, legal obligations, or operational practices.

The latest version published on the website will apply from the date it is posted, unless a different effective date is stated. You should review this page periodically so you know what rules apply to your use of the platform.

Other Important Policies You Should Review

These site terms sit alongside other policies that may apply depending on how you use the service. These may include:

• Privacy Policy
• Cookie Policy
• Bonus and promotion-specific rules
• AML/KYC or payments-related policies where published

If there is a conflict between a promotion’s specific rules and general site terms, the specific promotion rules apply for that promotion.

Contact Spin Genie Support

If you have questions about these conditions of use or your account, you can contact Spin Genie Casino via:

• Email: support@spingenie.com
• Phone: 0845-548-9010

Using Spin Genie means playing within a clear set of rules that support fair access, secure payments, and responsible play. By continuing to use the platform, you confirm that you understand and accept these service terms.